Privacy Policy

This Privacy Policy explains how Ottawa Luxe Painting ("we", "us") handles the information you provide when you contact us or request an estimate through this website.

Information we collect

When you request an estimate or get in touch, we collect the details you choose to share, such as your name, phone number, email address, and information about your project. We do not ask for sensitive personal information, and you control what you send us.

How we use your information

We use your information only to respond to your request, prepare an estimate, schedule and carry out work, and communicate with you about your project. We do not sell your information, and we do not share it except as needed to deliver the service you asked for.

How we store and protect it

We take reasonable steps to keep your information secure and to limit access to it. We keep it only as long as needed for the purpose you provided it, or as required by law.

Cookies and analytics

We use Google Analytics to count visits and see which pages are used. It sets its own cookies (_ga and _ga_<ID>) and records the pages you view, your approximate location and your device and browser. It never receives your name, email address, phone number or the contents of your messages, and we do not use it for advertising. Google processes this information on servers in the United States.

We also use Microsoft Clarity to see how people use the site: where they click, how far they scroll, and where they get stuck. It records a playback of the mouse movement and clicks in a visit, and it sets its own cookies to recognise a returning visit.All text is maskedbefore it leaves your browser, so anything you type into a form — your name, phone number, email address or message — is never recorded and never visible to us in a playback. Microsoft processes this information on its own servers; see the Microsoft Privacy Statement and Clarity’s documentation.

You can switch it off for every site you visit using your browser’s own controls, or by installing Google’s Analytics opt-out add-on.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. To make a request, contact us at info@ottawaluxepainting.ca or (613) 799-5057.

Contact

Questions about this policy can be sent to info@ottawaluxepainting.ca.